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Responsible Gaming

First ComResponsible Gaming at First Com – Keep the Fun, Avoid the Harm

Keeping gaming as entertainment — and making sure it never becomes a burden — is the principle behind every responsible gaming initiative at First Com.

Self-Exclusion Deposit Limit Cooling-Off Reality Check
18+
Adults Only
24/7
Support Is Always Ready
5
Protective Tools
0 BDT
Free Support
What Is Responsible Gaming?

Gaming Means Fun, not addiction

Online gaming is a form of entertainment enjoyed by millions. But when gaming starts disrupting the normal rhythm of life — creating distance from family, affecting focus at work, or causing financial strain — it's a sign that something is wrong.

First Com doesn't treat responsible gaming as just a rule — it's our moral commitment. We want every member to stay happy and healthy. That's why we provide effective protection tools, educational resources, and access to professional support.

The core of responsible gaming is simple: know your limits, play within them, and enjoy gaming as entertainment – never as a source of income or an escape from problems.

First Com's Promise: Your well-being matters more to us than profit. If you feel you need help, we're always here.
Warning Signs

These Signs Watch Out For These Signs

If you notice any of the following signs in yourself or someone you know, it is important to seek help promptly.

Spending beyond your budget and feeling regret afterward
Playing more to chase losses
Hiding your gaming from family or friends
Feeling restless or irritable when not gaming
Borrowing money or dipping into savings for gaming
Losing focus on work, studies, or relationships
Safety Tools

First Com's Responsible Gaming Tools

Stay in control — it's yours to keep. Use First Com's tools to maintain healthy boundaries around your gaming.

Deposit Limit
Set a maximum deposit limit – daily, weekly, or monthly. Once set, no further deposits beyond that limit will be allowed. You stay in full control of your budget.
Session Time Limit
Set a limit on how long you play in a single session. When the time is up, you'll receive an automatic alert and the session will end. This is highly effective at preventing excessive time spent gaming.
Cooling-Off Period
Need a short break? Use the cooling-off feature to temporarily suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period.
Self-Exclusion
Self-exclude for a long-term break – from 6 months to permanent, your choice. You will not receive any promotional emails during the exclusion period.
Reality Check
On-screen reminders will appear at set intervals showing how long you have been playing and how much BDT you have spent. These brief check-ins help keep you aware.
Gaming History Report
View a detailed report of your gaming activity — total time spent, total amount wagered, and win/loss statistics. Understanding your own patterns is the first step to making informed decisions.
How Do I Use These Tools? Log in to your account and go to "Account Settings" → "Responsible Gaming". Or speak directly with our support team — they'll help you get everything set up.
Check Yourself

Is Your Gaming Within Healthy Limits ?

Answer the following questions honestly. If you find yourself saying "yes" to several of them, take a step back and talk to us.

1 Have you ever spent more time or money on gaming than you planned?
2 Do you feel unable to stop gaming even when you want to?
3 Are you neglecting family or work responsibilities because of gaming?
4 After a loss, do you find yourself thinking "just one more round and I'll win it back"?
5 Is gaming affecting your sleep, eating, or relationships?
6 Have you borrowed money or lied to someone to cover gaming expenses?
If more than 2 of your answers are "yes", please contact our support team. Acknowledging a problem is the first step toward solving it.
How Do I Get Help?

If You Think There Is a Problem These Steps Get

It is always wiser to act before things get out of hand. Follow the steps below.

1
Acknowledge the Problem

Be honest with yourself. If gaming feels like it is becoming a problem, acknowledging it is the most important first step.

2
Set Account Limits

Log in to First Com to set a deposit limit or cooling-off period. It takes effect immediately.

3
Talk to First Com Support

Our trained support team will assist you with complete confidentiality. You can communicate in Bengali.

4
Use Self-Exclusion When Needed

Request self-exclusion for an extended break. We will close your account immediately.

5
Seek Help From Family or a Professional

Tell someone you trust in your family. If needed, consult a mental health professional – this is not a sign of weakness, it takes real strength.

Our Commitment

Responsible Gaming What Does First Com Do?

Age Verification Is Mandatory
Age verification is required at registration and before withdrawals. Anyone under 18 has no place on First Com – this is not just a rule, it is a matter of principle.
Building Awareness
First Com regularly shares responsible gaming tips and information with members. Staying informed makes it easier to stay in control.
Trained Support Team
Our support team is specially trained to recognize signs of gaming addiction and provide assistance with empathy and understanding.
Promotion Restrictions
No promotional or bonus offers are sent to self-excluded members. Enticing someone who is struggling goes against our principles.
Limits Take Effect Immediately
Deposit limits and cooling-off periods take effect as soon as they are set. Reducing a limit is instant, but increasing one requires a set waiting period.
Free Support
First Com's responsible gaming services are completely free. Any member can seek help at any time — no judgment, no conditions.
Healthy Gaming Tips

Gaming as Enjoyable 10 Tips to Stay in Control

1 Set Your Budget in Advance

Decide before you play how much you're willing to lose before you stop.

2 Stick to Your Time Limits

Set a daily limit on how long you spend gaming.

3 No Guaranteed Wins

Gaming is for entertainment, not income.

4 Not When You're Angry or Upset

Avoid gaming when you are stressed or emotionally overwhelmed.

5 Take Regular Breaks

Take at least a 10-minute break every hour.

6 Tell Your Family

Hiding your gaming habits is a dangerous sign.

7 Never Play With Borrowed Money

Only set aside money from your own savings as your entertainment budget.

8 Keep Other Hobbies

Find other ways to have fun beyond gaming.

Common Questions

About Responsible Gaming FAQ

Yes, you can withdraw your balance before activating self-exclusion. However, any bonus balance will be forfeited. Once excluded, your account will no longer be accessible.

Lowering your deposit limit takes effect immediately. However, if you wish to increase the limit, a 72-hour cooling period applies before it takes effect — this is in place for your own protection.

No, your account will not be deleted during a cooling-off period. Only login and gaming access are temporarily suspended. Your account will be reactivated automatically once the period ends.

Our support team will listen in confidence, help set up the tools you need, and recommend professional help when necessary. Judging you is not our job — helping you is.

Family members cannot directly request account closure, but they are welcome to contact support and share their concerns. First Com takes these matters seriously.

Important Warning

Gaming should be purely for entertainment. It is not, and never can be, a reliable source of income. The outcome of every game is entirely random.

Gaming is strictly prohibited for anyone under 18. Play responsibly and respect your own limits.

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18+ Only
No Access for Minors
Start Safe Gaming

Play responsibly, Enjoy the Fun
First Com Is Here for You

Gaming at First Com is more than entertainment — it's a safe, transparent, and responsible experience. Use our tools, and take care of yourself.

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