First Com The complete policy on how your data is collected, used, and kept secure

01 Introduction – Why This Policy Matters

When you create an account or use our platform, certain information naturally comes to us. This Privacy Policy exists to clearly answer how we store that information, where we use it, and when we delete it.

First Com believes every member's personal data is their own property. We use it solely to improve your experience — never to sell or share it. This commitment has been upheld since our very first day.

02 What data do we collect?

First Com only collects information that is genuinely necessary to provide your services. Collecting unnecessary data goes against our policy.

03 How is the collected information used?

First Com uses your data solely for defined purposes. We never use your information for anything else without your consent.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• For providing customer service and technical support.
• To prevent fraud, money laundering, and illegal activities.
• To personalize your platform experience and display relevant offers.
• To fulfil legal obligations and ensure compliance with regulatory authorities.
• To manage and operate responsible gaming programs.
• For statistical analysis aimed at enhancing service quality.

04 Do we share your data?

It's an important question, and the direct answer is: No, first com does not sell your personal data. However, limited data may be shared in certain specific circumstances.

• Payment Processors: Necessary data is shared to process transactions via bKash, Nagad, or bank transfer.
• Legal Obligation: Data may be disclosed upon a valid order from a court or government authority.
• Security Partners: Limited data is shared with trusted security providers solely for fraud prevention.
• Game Provider: Only gaming-related information necessary for operations is shared with game providers.

05 How is your data kept secure?

First Com upholds the highest industry standards in data security. Our tech team monitors system security daily and responds to any threats immediately.

06 Cookies & Tracking Technologies

First Com uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser and cannot harm your device.

You can disable non-essential cookies at any time through your browser settings. However, this may affect the functionality of certain features.

07 Your Data Rights

As a First Com member, you have important rights over your own data. We respect these rights and make them easy to exercise.

08 Protection of Minors' Data

First Com is strictly for users aged 18 and above. We never intentionally collect data from minors. Should such data be collected inadvertently, it is deleted immediately upon discovery and the associated account is closed.

If a parent or guardian believes their child's information has been collected inadvertently, please contact our support team immediately. We will resolve the issue promptly.

09 How long is data retained?

First Com does not retain your data indefinitely. A specific retention period is defined for each type of information.

• Even after account closure, certain data must be retained for 5–7 years to meet legal obligations.
• Transaction and financial records are retained for a minimum of 5 years.
• Gaming history and log files are generally deleted after 2 years.
• Marketing preference data is deleted within 30 days if you have not subscribed.
• Support conversations are retained for 1 year for quality control purposes.

10 Changes to the Privacy Policy

First Com may update this Privacy Policy when necessary. The "Last Updated" date is revised after each change. For significant updates, you will be notified via email or platform notification.

Continued use of first com after any policy update will be considered your acceptance of the revised terms. We recommend visiting this page periodically to stay informed.

11 Get in Touch

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our data privacy team will process your request promptly.